F.A.Q.

1. Can you ship your products anywhere?

Yes, we can ship our products worldwide.

2. How is my order shipped?

Orders shipped to countries within the European Union will be carried out by DHL. For countries outside EU we use either DHL or the Greek Post Office..

3. How long does it take for my order to reach me?

Delivery time ranges from 1-4 business days for European countries and 4-10 working days for the rest of the world..

4. What are your delivery charges?

Delivery charges vary depending on the destination country and the weight of your order.

You can visit the page "Shipping Costs" in our website to find the shipping costs you will be charged.

5. How do I track my orders?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at customerservice@bettersport.gr.

6. How do I know that my order has been successfully submitted?

You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.

7. How can I pay for my order?

You can choose one of the following methods for your payment:

Payment by Credit Card: We accept Visa, Mastercard, Visa Electron.

Payment via PayPal: Payment through the secure server of PayPal. PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute

Payment by bank transfer: You can find all the details for your bank transfer on the page "Payment Methods" in our website

8. Is it safe to use my credit card on your website?

All transactions with credit - debit cards take place in the safe environment of Eurobank bank. This means that no element of your credit card information is stored on the server of the website bettersport.gr. Eurobank uses SSL communication protocol SSL (Secure Sockets Layer) with encryption up to 256bit, which ensures the safety of secure transactions online.

9. Is my personal information kept private?

Bettersport recognizes the importance of the issue of security of your personal data and your online transactions and take all necessary measures with the most modern and advanced methods to ensure maximum safety. All information related to your personal information and transactions are secure and confidential.

You can learn more at "Privacy" here

11. Can I replace the product I received?

You have the right to send us the product you purchased and ask for a change in size or color. You can return your product within 15 days.

For more information about the return procedure please visit "Refunds – Product Replacement"

11. What if there are defective items when I receive my order?

In cases where demonstrably poor quality products were sold by G. KAMINARIS & co, like defective or damaged during transport, we take full responsibility of their replacement and the cost of returning and reshipping.

For more information about the return procedure please visit "Terms of Use"