You have the right to return a product you have purchased from our store and ask for an exchange. You can do so within 15 calendar days.
We consider as "shipping date" the date shown on the proof of pick-up documents from the courier company. All items must be returned in perfect condition, in their original packaging, along with the necessary documents (e.g. proof of purchase), as well as any included product tags.
* For hygiene reasons underwear returns are not allowed.
EXCHANGES
Α. Product exchange process for orders shipped within Greece
1. You inform our company that you want to exchange a product. You can do that by calling us on 211 7250 500 or sending us an e-mail to info@bettersport.gr.
2. We authorise the return.
3. You ship the item(s) to us via ELTA Porta Porta Courier by calling them on 11120 (for regions this courier does not serve, you can call Geniki Taxydromiki), free of charge. We pay for return shipping. Return address: 70 Lefkossias Str., Peristeri, 12133, Athens, tel: 211 7250 500.
All items must be received by us in perfect condition, in their original packaging, along with the necessary documents (e.g. proof of purchase), as well as any included product tags.
We are not going to accept returns of products with damaged or torn packaging. We are also not going to accept returns of shoe boxes that have been closed with tape or written on. Finally, under no circumstances are we going to accept the return of products that have been used.
In the above cases, the product will be returned back to the customer with a charge of his own 6,00 € (the amount of 6,00 € includes the shipment from the customer to the bettersport company and the return from the bettersport company to the customer).
4. We ship the exchange item(s) to you with a charge of 5,00 € if you pay cash on delivery (3,00 € for the shipping costs + 2,00 € for cash on delivery) or you can pay 3,00 € with a bank transfer. If you want to exchange the item(s) again, you will be charged for all of the shipping costs. This means that we will ship exchange item(s) to you for a second time and you will be charged € 8.00 (€ 3.00 return costs + € 3.00 shipping costs + € 2.00 cash on delivery cost) if you pay cash on delivery, unless you wish to pay € 6.00 via bank transfer ( € 3.00 return costs + € 3.00 shipping costs).
Β. Product exchange process for orders shipped outside Greece
1. You inform our company that you want to exchange a product. You can do that by calling us on 211 7250 500 or sending us an e-mail to info@bettersport.gr.
2. We authorise the return.
3. You ship the item(s) back to our company. Return address:
bettersport
70 Lefkossias Str., Peristeri
Post Code: EL12133
Athens, Greece
Tel. 0300 211 7250 500
ATTENTION:
- All shipping and return costs are paid by the customer.
- Items must be returned with a tracking number included so that we can monitor their transport.
- Our company bears no responsibility until we receive the returned item(s). The responsibility during transport lies entirely with the customer.
- All items must be returned in perfect condition, in their original packaging, along with the necessary documents (e.g. proof of purchase), as well as any included product tags.
- We are not going to accept returns of products with damaged or torn packaging. We are also not going to accept returns of shoe boxes that have been closed with tape or written on. Finally, under no circumstances are we going to accept the return of products that have been used.
* For hygiene reasons underwear returns are not allowed
Customers can pay the shipping costs for the new item(s) via PayPal or bank transfer.
REFUNDS
RETURN PROCESS DUE TO WITHDRAWAL OF THE CUSTOMER
A. Refund process WITHIN Greece
In the event of a refund, the refund is performed using the same means as the payment.
If you paid cash on delivery or by bank transfer, then you have to provide the information of your bank account (IBAN, name of the beneficial owner and bank name) by e-mail to info@bettersport.gr, so we can deposit the amount refunded there.The aforementioned amount is calculated by deducting 3,00 € for the return shipping costs from the net price of the product , if your order had a total value of less than c. In case the total value of your order was over 60,00 €, then 6,00 € are deducted (3,00 € for the shipping costs + 3,00 € for the return shipping costs). If you paid by credit/debit card, then we make the refund to your card. Conversely, if you paid via PayPal, then your money will be refunded via PayPal.
In case the customer wishes to cancel their order, while it has already been shipped from our premises and is on its way to be delivered, then they are refunded only the price of the product excluding any shipping costs they may already have been charged for.
Refunds are performed only if the following are observed:
- The client has contacted our customer service department by phone on 211 7250 500 or through e-mail to info@bettersport.gr
- We receive the product in perfect condition, just as we shipped it, including everything included in the package (proof of purchase, product tags, special product packaging etc.).
- Products whose original packaging is damaged, written on or wrapped in adhesive tape will not be accepted and will be returned to customer, with the shipping costs paid by them.
* For hygiene reasons underwear returns are not allowed.
In the aforementioned cases we retain the right not to accept the return.
Returns are shipped only by ELTA Porta Porta Courier (tel. 11120) or Geniki Taxydromiki to the below address:
Ger. Kaminaris & SIA OE
70 Lefkossias Str., Peristeri,
PC 12133 Athens,
Tel. 211 7250 500
B. Refund process OUTSIDE Greece
In the event of a refund, the refund is performed using the same means as the payment (PayPal, Credit/Debit Card, Bank Transfer).
The customer pays the return shipping costs.
Refunds are performed only if the following are observed:
- The client has contacted our customer service department by phone on 211 7250 500 or through e-mail to info@bettersport.gr
- We receive the product in perfect condition, just as we shipped it, including everything included in the package (proof of purchase, product tags, special product packaging etc.).
- Products whose original packaging is damaged, written on or wrapped in adhesive tape will not be accepted and will be returned to customer, with the shipping costs paid by them.
* For hygiene reasons underwear returns are not allowed.
In the aforementioned cases we retain the right not to accept the return.
Returns have to be shipped to our company, with the following shipping information referenced:
BETTERSPORT
70 Lefkossias Str.,
Peristeri PC EL12133
Athens, Greece
Tel. 0030 211 7250 500
ATTENTION:
The return package has to be shipped using a tracked shipping method, so we can monitor its transport.
Our company bears no responsibility until we receive the returned item(s). The responsibility during transport lies entirely with the customer.