REFUND
RETURN PROCESS DUE TO WITHDRAWAL OF THE CUSTOMER
A. Refund process WITHIN Greece
In the event of a refund, the refund is performed using the same means as the payment.
If you paid cash on delivery or by bank transfer, then you have to provide the information of your bank account (IBAN, name of the beneficial owner and bank name) by e-mail to info@bettersport.gr, so we can deposit the amount refunded there.
The aforementioned amount is calculated by deducting 3,00 € for the return shipping costs from the net price of the product , if your order had a total value of less than c.
In case the total value of your order was over 60,00 €, then 6,00 € are deducted (3,00 € for the shipping costs + 3,00 € for the return shipping costs).
If you paid by credit/debit card, then we make the refund to your card. Conversely, if you paid via PayPal, then your money will be refunded via PayPal.
In case the customer wishes to cancel their order, while it has already been shipped from our premises and is on its way to be delivered, then they are refunded only the price of the product excluding any shipping costs they may already have been charged for.
Refunds are performed only if the following are observed:
- The client has contacted our customer service department by phone on 211 7250 500 or through e-mail to info@bettersport.gr
- We receive the product in perfect condition, just as we shipped it, including everything included in the package (proof of purchase, product tags, special product packaging etc.).
- Products whose original packaging is damaged, written on or wrapped in adhesive tape will not be accepted and will be returned to customer, with the shipping costs paid by them.
* For hygiene reasons underwear returns are not allowed.
In the aforementioned cases we retain the right not to accept the return.
Returns are shipped only by ELTA Porta Porta Courier (tel. 11120) or Geniki Taxydromiki to the below address:
Ger. Kaminaris & SIA OE
70 Lefkossias Str., Peristeri,
PC 12133 Athens,
Tel. 211 7250 500
B. Refund process OUTSIDE Greece
In the event of a refund, the refund is performed using the same means as the payment (PayPal, Credit/Debit Card, Bank Transfer).
The customer pays the return shipping costs.
Refunds are performed only if the following are observed:
- The client has contacted our customer service department by phone on 211 7250 500 or through e-mail to info@bettersport.gr
- We receive the product in perfect condition, just as we shipped it, including everything included in the package (proof of purchase, product tags, special product packaging etc.).
- Products whose original packaging is damaged, written on or wrapped in adhesive tape will not be accepted and will be returned to customer, with the shipping costs paid by them.
* For hygiene reasons underwear returns are not allowed.
In the aforementioned cases we retain the right not to accept the return.
Returns have to be shipped to our company, with the following shipping information referenced:
BETTERSPORT
70 Lefkossias Str.,
Peristeri PC EL12133
Athens, Greece
Tel. 0030 211 7250 500
ATTENTION:
The return package has to be shipped using a tracked shipping method, so we can monitor its transport.
Our company bears no responsibility until we receive the returned item(s). The responsibility lies entirely with the customer.